Privacy Policy

1. Right of withdrawal

When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received the goods you have ordered.

5.1 When exercising your right of withdrawal:

You must notify us of your withdrawal. The message must be sent to us. Your message must clearly state your name, address, email address, order number and the goods to which the return applies.

You should return the products to us immediately and no later than within the statutory 14 days after the notice of withdrawal.

You are responsible for return shipping, delivery and condition of the products upon return, therefore the products should be sent well packaged and in their original packaging.

From the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product in the event of a used or damaged product.

5.2 The right of withdrawal does not apply to:

Products that have been sealed (sealed) for health or hygiene reasons and where the seal (seal) has been broken by you.
Products that are in the nature of a sealed sound or image recording and where the seal has been broken by you.
Specially manufactured product that has been tailored specifically for you or has a clear personal touch according to your wishes.
Services that have been completed and where you have expressly agreed to the service starting without a right of withdrawal.
Goods that can deteriorate quickly, such as food.
Single issues of newspapers or magazines.

For more about the statutory right of withdrawal, see here.

1. Complaints and claims

We inspect all products before they are shipped to you. Should the product still be damaged or incorrectly delivered when it arrives, we undertake, in accordance with applicable consumer protection legislation, to rectify the defect free of charge.

You must always contact us for approval before returning a defective item.
The complaint should be sent immediately after the defect has been discovered.

6.1 How do you proceed in the event of a complaint?

Any errors and defects should always be reported to us, stating your name, address, email address, order number and a description of the error.

If we are unable to remedy the fault or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We will cover return shipping for approved complaints.

We reserve the right to refuse a complaint if it turns out that the product is not defective according to applicable consumer protection legislation. When making complaints, we follow guidelines from the Swedish National Board of Complaints, see arn.se.

Limitation of liability

We take no responsibility for indirect damages that may arise due to the product.

We accept no liability for delays or errors due to circumstances beyond the company's control (Force Majeure). These circumstances may include, for example, labor disputes, fire, war, government decisions, reduced or non-existent delivery from suppliers.

Furthermore, we take no responsibility for any changes to products or product features that have been changed by the respective supplier or by other factors beyond our control.

Product information

We reserve the right to any printing errors on this website and for the final sale of products. We do not guarantee that the images reflect the exact appearance of the products, as some color difference may occur depending on the monitor, photo quality and resolution. We always try our best to represent the products as accurately as possible.

Information about Cookies

According to the Electronic Information Act, visitors to a website must, for privacy purposes, be informed that cookies are used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you are visiting requests to be saved on your computer to provide access to various functions. You can set your browser to automatically refuse cookies. More information is available on the Swedish Post and Telecom Agency's website.

Personal information

By shopping at peoplestv you accept our data protection policy and our processing of your personal data. We protect your personal privacy and do not collect more information than is necessary to process your order. We never sell or pass on your information to third parties without a legal basis.

peoplestv is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to be able to handle your order and, in cases where you have requested newsletters or promotional offers, to be able to adapt marketing to your individual needs.

The information below is a summary of how we, in accordance with the General Data Protection Regulation (GDPR), store and process your data.

10.1 What is personal data?

Personal data is any information that can be directly or indirectly attributed to a natural person.

10.2 What data do we store?

In order to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, email address, IP address and purchase history.

Your data is stored as long as we have a legal basis to process it, for example to fulfill the agreement between us or to fulfill a legal obligation under, for example, the Accounting Act.

10.3 Legal basis

In connection with a purchase, your personal data is processed to fulfill the agreement with you.

Marketing, promotions and similar mailings only take place after you have given your consent.

10.4 What data is shared and for what purpose?

10.4.1 Payment provider

When making a purchase, information is shared with our payment provider. What is stored is your first name, last name, address, email address and telephone number. If you choose to pay by invoice, your social security number is also saved with the payment provider. The information is saved to be able to complete the purchase and to protect the parties against fraud.

The payment providers (payment services) that we use are: Card payment and cryptocurrency.

10.4.2 Freight companies

In order to deliver your orders and complete our agreement, we must share certain information with the shipping company. What is shared with the shipping company is your first name, last name, and delivery address information. Your email address and/or mobile number may also be shared with the shipping company for notification purposes.

The shipping companies we cooperate with are: Postnord / DHL.

10.4.3 Newsletter

If you have chosen to subscribe to our newsletter, your first name, last name and email address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.

We use [insert name of newsletter provider] for sending newsletters.

10.5 Right of access

You have the right to receive a copy of all the information we hold about you. The copy will be delivered electronically in a readable format.

10.6 Right to rectification

You have the right to ask us to update incorrect information or supplement information that is incomplete.

10.7 The right to be forgotten

You can request that the data concerning you be deleted at any time. There are a few exceptions to the right to deletion, for example if the data must be saved in order for us to comply with a legal obligation (for example, under the Accounting Act).

10.8 Data Protection Officer

peoplestv is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.

10.9 How we protect your personal data

We use industry standards such as SSL/TLS and one-way hashing algorithms to securely store, process, and communicate sensitive information, such as personal data and passwords. We use WordPress.

Changes to the General Terms and Conditions

We reserve the right to make changes to the Terms and Conditions at any time. Changes to the Terms and Conditions will be posted online on the Website. The changed Terms and Conditions are deemed to be accepted when you place an order or visit the Website.

Dispute and choice of law

In the event that a dispute cannot be resolved by mutual agreement between the company's customer service and the customer, you as a customer can turn to the Swedish General Complaints Board, see arn.se. For residents of an EU country other than Sweden, you can submit a complaint online via the EU Commission's platform for dispute resolution, see http://ec.europa.eu/consumers/odr

In the event of any dispute, we will follow the decision of ARN or a similar dispute resolution body.
Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.

Can we help?

With us you are never alone. If you have any questions, challenges or are looking for tips – we are here!

peoplestv1@hushmail.me